Collections Specialist

Overview

InteLogix is seeking a remote Collections Representative to join our organization. In this role, you will be responsible for resolving dlinquent customer accounts while providing quality customer service on inbound and outbound calls.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What's the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills? What's in it for YOU?

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Flexibility to work remotely

Employee Discounts

Full-time, non-seasonal

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Salary Range: Up to $18/hour pay is determined by scope of responsibility within the role, your experience, location and other job-related factors Responsibilities

Manage and resolve past-due accounts through effective communication on inbound and outbound calls, maintaining high customer service standards.

Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.

Documents all collection activity in the client/GC system in a concise and accurate manner.

Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.

Maintains good public relations.

Cope with high-stress environment caused by speaking with emotional callers.

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Training program, and the FDCPA Test Qualifications

High School Diploma or GED is required

6 months of collections experience or 1 year of customer service experience preferred

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Speak articulately and clearly

Interpret a constant flow of information

Listen effectively

Work with and apply basic mathematical concepts

Deal with difficult interactions with customers effectively

Respond to customer inquiries and statements effectively

Write in a clear and concise manner

Manage time effectively

Solve problems or issues that may come up

Concentrate and focus for extended periods of time

Cope with high-stress and changing environment

Remain alert at all times

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

Internet speed of at least 10 MBPS download and 5 MBPS upload

Internet speed test results required - test yours now by visiting

Dedicated home workspace free from interruptions and distractions

Ability to execute two factor authentication - must have a smart device

All job offers are contingent upon completion of a drug test and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet