Customer Service Associate

Job Title: Customer Service Associate

Job Type: Full-time

Location: Onsite – Frederick, MD

Core Hours: Monday to Friday, 7:00 AM – 4:00 PM EST

Starting Pay: $50,000 per year

About the Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages

Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms

Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries

Recommend and implement best practices to improve call center operations

Qualifications

Minimum of 2 years of administrative experience

Strong interpersonal and communication skills

High energy with the ability to multitask and prioritize effectively

Exceptional attention to detail

Ability to thrive in a fast-paced, professional team environment

Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications:

Associate’s or Bachelor’s degree

Customer service experience

Knowledge of residential homebuilding

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

Competitive Compensation

Home Purchase Discount

Mortgage and Settlement Services Discounts

Comprehensive Health, Life and Disability Insurance

401(k) (Full-time employees are eligible to contribute immediately)

Employee Stock Ownership Program

Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

#LI-Onsite