Senior User Experience Designer

Job Description

Metrics LLC is seeking a highly skilled Senior User Experience (UX) Designer as we compete for a contract with the United States Patent and Trademark Office (USPTO). This opportunity involves leading user-centered design initiatives for innovative technology solutions, supporting the USPTO’s mission to modernize business processes and enhance accessibility. This role is instrumental in shaping engaging, intuitive, and compliant user experiences that will drive adoption and satisfaction across diverse audiences. The position is primarily remote, providing the flexibility to work securely from approved locations with company-issued equipment and credentials.

Responsibilities

Lead planning and execution of user research to identify and prioritize stakeholder and end-user needs.

Design and facilitate focus groups and usability tests to gather actionable feedback.

Develop and implement information architecture strategies for new and existing applications and websites.

Create low-fidelity wireframes, mockups, and high-fidelity interactive prototypes to support development teams.

Define, implement, and report on usability and customer experience metrics for iterative product improvements.

Ensure all designs and assets comply with federal accessibility standards (e.g., Section 508) and USPTO visual identity guidelines.

Build and maintain design systems and reusable UI component libraries to drive efficiency and consistency.

Review development output for adherence to user experience best practices and compliance requirements.

Present research findings, design recommendations, and usability results to both technical and non-technical audiences.

Stay abreast of emerging design trends, tools, and methods, advocating for best practices in human-centered design.

Requirements

Bachelor’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, or a related field.

Proven experience conducting user research, usability testing, and stakeholder engagement for complex digital products.

Demonstrated expertise creating wireframes, mockups, prototypes, and managing design systems.

Strong knowledge of accessibility standards (such as Section 508) and usability best practices.

Preferred Qualifications

Master’s degree in a design-related discipline.

Experience designing user experiences for federal agencies or highly regulated industries.

Proficiency with design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.

Familiarity with agile development environments and cross-functional team collaboration.

Benefits

At Metrics LLC, we offer a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance, life insurance, paid time off, and paid holidays. We also provide a 401(k) retirement plan with matching contributions.

If you are a highly motivated individual with a desire to make a measurable impact, we encourage you to apply. Please submit your resume and cover letter for consideration.Company Description

Providing quality government consulting in today's resource constrained environment, Metrics LLC balances proven best practices with innovative approaches. Our result: Highly effective outcomes and highly competitive solutions. For more information, go to

Full-time

Hybrid remote