Regional Operations Director for Busy Home Care

Join a Company that Cares

22 years in business with 13 locations and more coming!

Looking for the right person to oversee our Worcester & Leominster location

JOB SUMMARY

To support the day-to-day functions of the company in accordance with current federal, state and local standards and guidelines and regulations that govern home care. Ensure organizational effectiveness and serve as an example of adhering to company policies and procedures. Maintain and create new contacts to drive business on a consistent basis as well as assist in and perform any activities necessary to support that business. Contribute to the development and implementation of organizational strategies, policies and practices, and business development planning.

PROFILE

The Regional Care Manager shall be an individual who demonstrates sound decision making, is comfortable with change, and times of uncertainty. A willingness and interest in assisting in all levels of client facing operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills. Customer service skills should exceed expectations and the ability to navigate changing environments is critical.

RESPONSIBILITIES

Organize and facilitate marketing plans and community relations activity with Managers across the company.

Create and distribute company reports by location for team review and implementation including:

New clients starting service

Profit and Hours by Client Type

Referral sources

Response times

Conversion rates

Monthly event calendars

Networking opportunities.

Propose and lead company marketing initiatives providing vision and building buy-in.

Check in regularly with community partners and document efforts.

Continuously identify and bring forward company business opportunities and process improvements that will yield referral results and deepen community relationships.

Represent the organization to build visibility and to positively enhance the reputation of the program throughout the community while inspiring confidence.

Seize and identify opportunities for network development with each new lead.

Work with offices to remove barriers to accepting new clients, achieving service delivery goals and recruiting staff.

Perform client assessments to secure services and develop care plans and assist in placing and orienting appropriately matched caregivers.

Communicate client updates to care team and caregivers.

Develop keen insight into the needs of clients and strengths of caregivers in order to match appropriately and guide and spearhead scheduling team efforts to start new clients, manage replacement coverage, or identify caregiver training needs.

Work collaboratively with Home Care, Regional and Operations Managers on continuous quality improvement.

Support case management needs of company in all locations through mentoring and training.

Be available off hours for prospective client needs.

Become familiar with community resources in order to provide information and referrals to clients and share with teams.

Ensure effective communication with clients, families, caregivers, case managers and otherinvolved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation, and review of visit notes.

Enter new clients and referral sources in Generations.

Assist in creating client specific recruitment ads.

Review office client satisfaction by checking Call Centers and making customer regular randomized customer satisfaction calls.

Follow-up on A Place For Mom (Aging Care) leads and doing initial visits.

Identify and recommend changes in procedures to management when necessary.

Recruit and assist in the training of new office staff.

Assist in the development of collateral, give aways and company events.

Assist as needed with Accounts Receivable Collections

Perform other related duties as assigned.

QUALIFICATIONS & EXPERIENCE:

A minimum of two (2) years experience home health care.

Direct Care experience preferred.

Ability to interface effectively and professionally with clients and families.

Knowledge of government contract management with ASAPS is a plus.

Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically

Ability to handle stressful situations with compassion, understanding and patience.

Can operate with a sense of urgency and is resourceful and proactive.

Possess excellent decision making, negotiation, and time management skills.

Work through frequent interruptions

Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary

Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance

Submit Resume for Consideration!

Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.