Collections Agent

Senior Collector

Location Fort Worth, TX Hybrid (4 days onsite, 1 day remote after training)

COMPENSATION & SCHEDULE

$19-21 per hour. Based on experience

Monday - Friday 8am to 5pm

Target start date: 06/02/2025

ROLE IMPACT

This Senior Collector role plays a crucial part in managing complex and sensitive collection processes, focusing primarily on bankruptcy and specialty account scenarios. Success is defined by timely and accurate exception handling, legal compliance, and effective collaboration with legal representatives, customers, and internal partners.

KEY RESPONSIBILITIES

Process Collection Exception work via case, email, paper mail, or internal reports with accuracy and timeliness

Conduct research and correspondence through inbound/outbound calls and emails with legal representatives, vendors, and customers

Validate deceased account documentation, including proof of passing and executor of estate documents

Manage Deceased No Probate (DNP) accounts with appropriate follow-up and closure actions

Evaluate and administer Servicemembers Civil Relief Act (SCRA) protections and process necessary modifications

Track and verify payoff fund application for approved manufacturer buybacks

Ensure all activities align with state/federal regulations and company policies, particularly concerning bankruptcy

MINIMUM QUALIFICATIONS

Minimum 1 year in Auto Collections REQUIRED

High attention to detail and strong organizational capability

Excellent written and verbal communication skills

Proven ability to manage sensitive financial information with professionalism

Strong research and problem-solving abilities

Ability to prioritize tasks and meet time-sensitive deadlines

PREFERRED SKILLS

Experience with bankruptcy processing or specialty collections

Familiarity with SCRA, FDCPA, and bankruptcy regulations

Proficiency in reviewing legal documentation related to estates and account servicing

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