Senior Collector

Now Hiring: Senior Collector

Location: Fort Worth, TX

Schedule: Hybrid (4 days onsite, 1 day remote after training)

Start Date: June 2, 2025

Pay: $19 $21/hour (Based on experience)

Hours: Monday Friday, 8:00 AM 5:00 PM

Position Overview:

We are seeking a Senior Collector to join a high-performing collections team in Fort Worth, TX. This role focuses on complex and sensitive account scenarios, including bankruptcy and specialty accounts. It requires accuracy, legal compliance, and collaborative communication with internal departments, customers, and external legal representatives.

Key Responsibilities:

Process collection exception work via case, email, physical mail, or internal reporting systems

Research and respond to inquiries through inbound/outbound calls and emails

Review and validate deceased account documentation (proof of passing, executor documents)

Manage Deceased No Probate (DNP) accounts through to resolution

Administer and update accounts per Servicemembers Civil Relief Act (SCRA) guidelines

Track and confirm payoff funding for manufacturer-approved buybacks

Ensure strict adherence to state/federal regulations and company policy, especially in bankruptcy-related processes

Minimum Qualifications:

At least 1 year of experience in Auto Collections (REQUIRED)

Strong organizational skills and attention to detail

Excellent written and verbal communication

Demonstrated ability to handle sensitive financial information with discretion

Effective research and problem-solving skills

Ability to manage multiple priorities and meet tight deadlines

Preferred Qualifications:

Experience with bankruptcy or specialty collections

Knowledge of SCRA, FDCPA, and bankruptcy regulations

Ability to interpret and process legal documents tied to estates and account servicing

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