Sr. Exam Management Analyst (Remote)

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We DoThe Senior Exam Management Analyst role is to manage the overall due diligences requests, rating agency reviews, third-party compliance reviews and GSE & agency compliance reviews (USDA, FHA, GNMA, FHLMC and FNMA) requests process from preparation to resolution. This role may require direct regulator, agency and/or client interaction.

HOW YOU'LL CONTRIBUTE

Manage the internal preparation process for regulatory exams, ensuring that all relevant documentation, records, and information are collected and organized.

Liaise with various departments to collect and verify necessary information.

Provide training and guidance with business partners to set expectations during the exam process.

Serve as the primary point of contact between internal stakeholders and regulatory examiners

Track and resolve any issues that arise during the examination process, ensuring a smooth flow of the process

Escalate as needed to ensure timeframes and requirements are met

Track common responses and documentation to maintain updated repository of regulatory information often required for exam and due diligence fulfillment

Prepare internal reports for senior management on the status and outcomes of regulatory exams

Facilitate post-exam debriefs to review results and implement any required changes

WHAT YOU'LL BRING

Bachelor’s degree

3 - 5 years of experience responding to GSE and agency reviews (FHLMC, FNMA, FHA) reviews

Strong knowledge of mortgage documentation and/or servicing practices.

Working knowledge of relevant industry regulations.

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to promptly produce high-quality, accurate and detailed work product

Experience with GNMA Compliance Review is preferred

Black Knight MSP experience preferred

Skills and Abilities

Ability to review and comprehend regulatory requirements and requests

Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word)

Proficiency with Adobe Acrobat

Detail-oriented

Ability to handle sensitive information with confidentiality

Excellent oral and written communication skills

Strong interpersonal skills and the ability to build relationships with internal and external stakeholders

Work with a sense of urgency

Ability to manage and meet competing deadlines

Working knowledge of relevant industry regulations

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Range: $27.40 - $36.53 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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