Assistant Director of ERP Applications

Assistant Director of ERP Applications

Mission:

The Business Information Systems Team strives to support the leadership at IDEA as we work together to meet and exceed our ambitious financial and student achievement goals. The Assistant Director of ERP Applications leads a team of three consisting of managers and admins and serves as the lead technical expert for all ERP systems and data, and is responsible for: technical support, system administration, application uptime, database backups, disaster recovery, response plans, account management and security, technical documentation, and data strategy. In this role you will work cross functionally to identify and mitigate risk, identify areas of opportunity for ERP value generation, and support with streamlining business processes through applied technology.

Supervisory Responsibilities:

· Leads a team of three professionals to provide Tier I, II, and III technical support to end users.

Location:

· This is a full-time remote position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:

· Travel to IDEA training events or step-back may be required

What You’ll Do – Accountabilities

Essential Duties:

· Drive enhanced performance and functionality of ERP technology, elevating the user experience through system design, configuration, and support for reporting and integration development.

· Work in partnership with IDEA stakeholders to troubleshoot system errors and identify system enhancements opportunities.

· 100% of new MUNIS applications and MUNIS ERP version enhancements are implemented on the project plan established timeline.

· Account Management and Data Security

· Ensures Business Continuity through documentation, process, and review

· ERP Technical Support and Service Delivery

Additional Duties and Responsibilities:

· Consult with business partners to provide recommendation strategies, roadmap planning, and subsequent tactics for the Tyler ERP.

· Stay up to date on new technology features and complimentary solutions and design recommendations for continuous process improvements and optimization of the Tyler ERP.

· Maintain a global mindset when providing solutions with a focus on a positive team member experience to ensure that systems support new processes/changes to provide the optimal user experience.

· Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.

· Collaborate with Department Leaders to plan and lead improvement projects including analyzing and identifying business process optimization opportunities.

· Ensure that an adequate project plan is developed to implement the new business processes.

· Collaborates with IT systems team to monitor system performance and proactively upgrade resources as necessary.

· Responsible for the availability of non-production servers with appropriate data refreshes to support new feature implementation, troubleshooting, or other ERP initiatives.

· Supports the state reporting team and other ERP data stakeholders with Ad Hoc data requests.

· Collaborates with IST leaders on enterprise data strategy and organizational priorities

· Oversee system administration, performance, functionality, and overall enhancements for ERP application.

· Identify technical problems and develop solutions to support business objectives.

· Partner with key department stakeholders to Identify, submit and track enhancements that are submitted to the vendor for ERP (Tyler Munis) system improvements in current or future version releases.

· Interact frequently with internal and external representatives across IT, Human Assets, Compensation, Benefits, Payroll, Employee Information Systems, Finance, Audit, and vendors to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives.

· Create, maintain, and deliver status reporting for related technical issues to key stakeholders

· Serve as an Implementation Lead for all IDEA Entity ERP applications in areas of the Tyler ERP Product Suite including but not limited to, Human Resources, Payroll, Compensation, Benefits, Talent Management, and Employee Self Service.

· Assist on the execution of the established Project Plan for system upgrades, new modules, and enhancements to include user requirements, testing, training, development, and change management across all affected areas.

· Support in the deployment and testing of new releases, enhancements, and fixes.

· Maintain appropriate issue/enhancement tracking and issue resolution process supporting the development of specific actions and recommendations to mitigate risk and resolve outstanding issues

· Conduct training with the Business Partner Department Functional Leads to implement and setup new functionality in the ERP application

· Responsible for maintaining and training the team on disaster recovery, outage response, and communication plans.

· Collaborates with IT department to update disaster recovery, outage response, and enterprise comms plans.

· Coordinates and executes bi-annual audits of disaster recovery service providers.

Knowledge and Skills – Competencies

Make Strategic Decisions: This individual can coach others in decision-making and is involved in complex decision-making in line with their responsibilities. They use feedback and data to inform their decisions and with support, they consider the broader impact of their choices on those they work with.

Manage Work and Teams: This individual is responsible for managing their own work as well as supporting others. They focus on delegation, performance management, and coaching to help others achieve their work goals and develop professionally.

Grow Self and Others: This leader is responsible for fostering a culture of growth within the team. They create opportunities for team learning, facilitate team development sessions, and ensure that team members have the resources and support they need to grow professionally.

Build a Culture of Trust: This leader is responsible for ensuring team members feel safe to express their ideas and concerns. They proactively address conflicts and facilitate open communication, setting the standard for trust and safety within the team.

Communicate Deliberately: This leader prioritizes open channels of communication on their team. They facilitate team meetings, ensure clear dissemination of information, and encourage feedback loops within their teams to promote understanding and cohesion.

Additional Skills:

· Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college.

· Has demonstrated effective outcomes and results and wants to be held accountable for them.

· Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly

· Works with urgency and purpose to drive student outcomes.

· Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change.

· Seeks and responds well to feedback, which is shared often and freely across all levels of the organization.

· Works through silos and forges strong cross-departmental relationships in order to achieve outcomes.

· We believe in education as a profession and hold ourselves to a high level of conduct, professionalism and behaviors as models for our colleagues and students.

Required experience:

· Graduate from a recognized four-year college or university preferably with a major in business administration, personnel administration, management information systems, or a related field or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

· 2- 3 years of experience utilizing project management frameworks to ensure project and team effectiveness

· 3 - 5 years of experience as a system administrator of an HR or Financial System

· 3 - 5 years of experience working with Microsoft SQL databases

· 3 - 5 years of experience with SQL

· 3 - 5 years of experience with the configuration of the MUNIS ERP HR/Payroll Applications

Preferred experience:

· Certification (Preferred): ITIL 4 Foundation

Physical Requirements:

· This is a sedentary position.

What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $81,800 and $95,800, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: