Assistant Branch Manager

Join Community 1st Credit Union as an Assistant Branch Manager at the Ottumwa Member Relations Center (Call Center) and take your career to the next level in a vibrant, customer-driven environment! You'll play a pivotal role in supporting our mission of providing exceptional financial services while fostering community connections. This position offers a unique opportunity to lead and inspire a dedicated team, driving innovation and excellence in our processes.

Collaborate with like-minded professionals who are equally enthusiastic about making a difference in members' lives. Don't miss your chance to be part of a dynamic organization that values integrity and empowers employees to deliver their best every day!

BENEFITS

Medical (3 plans to select from)

Dental

Vision

Life Insurance (3 X's your salary is provided by C1st)

Short Term Disability (provided)

Flexible Spending Account

Paid Sick Time (unused balance rolls over each year to a maximum of 240 hours)

Paid Vacation (Based on years of service. Up to 40 hours of unused hours will roll over each year)

Education Reimbursement Program ( up to $3500 annually)

401(k) - Qualified employees are eligible for 10% company contribution, even if you do not wish to participate in plan.

Employee Assistance Program (provided to employee and family members)

Provided by C1st:

Life Insurance for Employee: 3 times their annual salary

Life Insurance for Spouse: $10,000 policy

Life Insurance for Dependent: $1,000

Short Term Disability

Long Term Disability

Community 1st Credit Union is proud to be consistently rated one of Iowa Top Workplaces.

Your role as a Assistant Branch Manager

As an Assistant Branch Manager at Community 1st Credit Union, you will be responsible for overseeing daily operations, ensuring exceptional member service at all times. Your day-to-day tasks will include assisting in the management of branch staff, providing coaching and training to enhance team performance. You will collaborate with the Branch Manager to develop and implement strategies to achieve branch goals and metrics effectively.

Monitoring and analyzing operational activities, you will identify areas for improvement. Additionally, you'll ensure compliance with company policies and regulatory standards while maintaining a secure environment for both members and staff. Engaging with members, you will address inquiries and resolve issues, creating a customer-centric experience that aligns with the credit union's core values.

Strong communication and leadership skills will be essential as you drive team motivation and foster a positive workplace culture.

Does this sound like you?

To succeed as an Assistant Branch Manager at Community 1st Credit Union, you will need a blend of interpersonal and analytical skills. Strong leadership abilities are essential for guiding your team and fostering a collaborative environment. Excellent communication skills will enable you to connect effectively with both staff and members, ensuring their needs are met with empathy and professionalism. A customer-centric mindset is crucial for understanding and anticipating member requirements, significantly enhancing their experience.

Additionally, critical thinking and problem-solving skills will empower you to identify operational inefficiencies and develop innovative solutions. Time management expertise is necessary to prioritize tasks effectively and maintain workflow in a busy branch. Lastly, a commitment to integrity and excellence is vital, as you work to uphold the credit union's values while building lasting relationships within the community.

Our team needs you!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!