MSP Support Engineer

Job Description

An Information Technology Managed Services Provider based in Memphis, TN, is looking for a Technical Support Representative to join our team. We’re an outsourced IT support firm supporting professional businesses in the Memphis Metro, including Small and mid-sized organizations.

Job Role:

- Level 1, 2 & 3 Remote Helpdesk Support for our Clients.

- Performing projects for our clients that range from Server Upgrades, Cloud Migrations, Office Moves, Network hardware upgrades, IT infrastructure build-outs, and more.

- Onsite client visits (Memphis, TN, and surrounding area) to perform Level 1, 2 & 3 Support.

Requirements:

- Must have 2 years of Managed Service Provider Experience.

- Experience in administering Windows-based networks.

- Desktop Support skills in a Windows Environment.

- Must have Advanced Windows Server Administration Experience.

- Active Directory Administration Skills.

- TCP/IP Networking Skills and network services.

- Ability to independently perform projects and understand network management.

- Ability to follow directions/procedures.

- Ability to work in a team environment.

- Must be able to speak and write English fluently.

- Must have 5 Years' Experience in IT Field.

- Experience in Microsoft Cloud solutions (Office365, Azure, etc.)

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused

Outcome-oriented -- results-focused with a strong performance culture

Stable -- traditional, stable, strong processes

People-oriented -- supportive and fairness-focused

Team-oriented -- cooperative and collaborative

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Full-time