Community Operations Manager

Homes of America ("HOA"), established in 2020, is a leading owner and operator of manufactured housing communities across the nation. With a focus on acquiring, enhancing, and managing communities in various markets, we have built a diverse portfolio that includes approximately 15,500 home sites across 170 communities in 22 states. Our experienced leadership team is dedicated to becoming the premier operator in the industry, and we invite you to be a part of this journey.

We are seeking a proactive Community Operations Manager to lead our Southern Estates and Meridian communities. This role is essential in ensuring the smooth operations and outstanding service our residents expect.

Key Responsibilities:

Oversee daily community operations, including rent collection, lease management, maintenance coordination, and compliance with all relevant laws and policies.

Ensure the office opens on schedule and that the community presents an appealing curbside presence.

Train, motivate, and supervise the on-site team to motivate them toward operational excellence.

Exhibit strong leadership and professionalism at all times and provide constructive feedback to the Regional Manager.

Conduct monthly safety meetings and checks, engaging the team in maintaining a safe environment.

Develop and implement strategies to maximize occupancy, reduce delinquencies, and enhance revenue within company guidelines.

Facilitate weekly team meetings and training seminars to foster team growth.

Perform regular inspections of homes for physical condition and ensure all homes are inspected at least biannually.

Oversee the maintenance team to ensure timely repairs and upgrades are made.

Enforce architectural guidelines and community standards for a cohesive community appearance.

Manage application screening processes and prospective residency applications.

Work with the legal team to manage eviction processes when necessary.

Complete daily, weekly, and monthly reports accurately and on time, maintaining financial integrity.

Support leasing and sales activities, ensuring customer needs are met and enhancing community visibility.

Build positive relationships with residents by addressing their needs and concerns promptly.

Organize, participate in, and monitor resident events to enrich community life.

Stay updated on industry standards, regulations, and market trends, recommending operational improvements as needed.

Qualifications:

High School diploma or GED equivalent.

Minimum of 1 year of on-site management experience with supervisory duties.

Experience in residential/multi-family property management is essential; manufactured home community experience is preferred.

Valid driver's license and good driving record required.

Property management software experience is a plus.

Knowledge and Skills:

3+ years of experience in customer service management.

1+ years of experience in sales management.

Strong verbal and written communication skills.

Excellent management skills, including team building, coaching, and conflict resolution.

Strong organizational and technological skills.

Experience with Rent Manager or other property management software is helpful.