Quality Assurance Coordinator

Job Type

Full-time

Description

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region.

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt Department: Kitchen Operations

Reports to: Director of Kitchen Programs (DKP)

Status: Full-time, hourly, Non-Exempt

Job Level: 6 (Coordinator)

Background

The Foodlink Community Kitchen prepares and delivers thousands of meals and snacks daily to students, senior programs, and other settings across the region. This department plays a critical role in ensuring operational excellence and compliance with quality standards, supporting Foodlink's mission to end hunger and build healthier communities.

Summary

The Quality Assurance Coordinator is responsible for ensuring the highest standards of quality, safety, and accuracy are maintained in the Community Kitchen's daily operations. This role monitors processes such as printing labels, pan counts, and kitchen job aids to ensure adherence to established standards and regulatory guidelines. The Quality Assurance Coordinator serves as a key point of contact for quality assurance matters related to kitchen operations.

Essential Duties/Responsibilities

Oversee the expediting and loading of Kitchen meal sites ensuring that all needs are met regarding order accuracy, food safety, quality standards and timely distribution of meals.

Develop and maintain kitchen job aids to ensure consistent practices and adherence to quality standards.

Work closely with both production and administrative teams to ensure a smooth workflow between site orders, meal production and delivery.

Monitor pan counts and verify their accuracy to support meal production requirements.

Oversee the printing and application of labels to ensure compliance with food safety and packaging requirements.

Conduct regular audits of kitchen processes to ensure alignment with internal and external quality standards.

Collaborate with kitchen staff to identify and address quality issues promptly and effectively.

Ensure proper documentation of quality checks and maintain records for regulatory compliance. Salary and Benefits

This is a full-time, year-round position paid on an hourly basis, ranging from $20.45-$25.69/hour, depending on experience (DOE). Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, talk, and hear.

The employee is frequently required to use hands to handle or feel items such as documents.

The job requires repetitive movements like bending, crouching, kneeling, lifting, and carrying materials and equipment weighing up to 50 pounds. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity-the fair treatment of all people-in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Requirements

Requirements

Training and Qualifications

Bachelor's degree in food science, quality assurance, or a related field preferred.

2-5 years of relevant work experience, especially in a community-based or non-profit setting preferred.

Strong organizational and communication skills with an ability to manage multiple tasks simultaneously.

Familiarity with food safety regulations and quality assurance processes preferred but not required.

Must have access to reliable transportation.

Proficiency in Microsoft Office required.

Salary Description

$20.45-$25.69/hour