IT Help Desk Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Rock Dental Brands, we're building the premier Dental Support Organization (DSO) with a clear mission: deliver exceptional dental care while cultivating a culture of innovation, collaboration, and continuous improvement. With a rapidly expanding network of practices across five states, we’re looking for a driven and detail-oriented IT Help Desk Technician to join our growing team.

Position Summary:

The IT Help Desk Technician plays a key role in ensuring smooth day-to-day IT operations, including technical support, systems administration, and contributing to IT infrastructure projects. This role requires hands-on technical expertise, strong communication skills, and a proactive mindset. Previous experience in a dental or healthcare environment is highly desirable.

Key Responsibilities:

Technical Support & Systems Administration:

Provide frontline support for network, hardware, software, and user issues via phone, email, and in-person.

Log and manage support tickets in the system, ensuring timely resolution and thorough documentation.

Troubleshoot and maintain computers, printers, scanners, and peripheral devices.

Install, configure, and update hardware and software across the organization.

Offer user training on software applications and IT systems.

Infrastructure & Network Management:

Maintain and troubleshoot network, phone, and remote access systems.

Manage databases, asset tracking systems, and other IT infrastructure.

Conduct site evaluations and recommend system upgrades or replacements.

Vendor & Project Support:

Coordinate with vendors for product updates, support, and pricing negotiations.

Assist in testing and rolling out new software or system versions.

Collaborate with IT staff on cross-functional projects and service delivery improvements.

Continuous Improvement:

Maintain a knowledge base of common technical issues and resolutions.

Stay informed on emerging IT trends and technologies relevant to the dental industry.

Escalate unresolved issues to appropriate internal teams or external vendors when necessary.

Qualifications:

2–3 years of experience in a Help Desk or IT support role.

Proficient in troubleshooting Windows operating systems.

Experience with Google Workspace preferred.

Strong problem-solving skills and attention to detail.

Knowledge of help desk best practices and basic cybersecurity principles.

Excellent communication and customer service skills.

Authorized to work in the United States.

Why Join Rock Dental Brands?

You’ll be part of a culture that values teamwork, transparency, and excellence. We’re not just offering a job—we’re offering a career path in a growing organization that values your contributions.

What We Offer:

Professional Growth: Competitive pay, ongoing training, and clear career development opportunities.

Health & Well-being: Flexible health insurance plans, Employee Assistance Program, and complimentary orthodontic treatment for you and your family.

Work-Life Balance: Paid time off and holiday pay.

Future Planning: Industry-leading 401(k) with company match.

Be part of something meaningful. Apply today and help shape the future of dental care technology with Rock Dental Brands.

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