INBOUND SUPPORT REP

Financial services company that securely stores health care payment information, protecting both your practice and patients with today s highest standards for compliance and PCI is in search of an Inbound Support Representative. This person will be an instrumental member of their inbound phone support team. They will field incoming calls into their call center in an efficient and effective manner. They will be responsible for providing a top-notch service, handling customer inquiries and resolving issues. The support team s goal is to increase customer retention by driving product adoption and resolving problems on the first call.

Hours are Monday - Friday, 9am-5pm. The position is on-site.

Company offers competitive health, dental, and vision benefits, Guardian Hospital Indemnity coverage, Life & LTD, 401(k) matching up to 3% and PTO.

Responsibilities:

Coordinating & Implementing Solutions for Customers: Fielding customer issues via inbound calls by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact.

Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving iniaitives to improve the overall customer experience.

Cross Functional Collaboration: Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf.

Product Support & Training: Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage.

Qualifications:

2+ years experience in customer service; prior experience in customer satisfaction or retention related role a plus

Excellent written and verbal communication skills

Strong PC (Windows, MS Office) and data entry/typing skills

Ability to multi-task and prioritize in a fast-paced environment

Stay calm and collected under pressure

Experience in Sales Force CRM a plus

Bachelor s degree preferred