Central Revenue Manager (Remote )

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Manager for our Central Revenue Management portfolio, where you’ll collaborate closely with the broader team in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Manager of Central Services will oversee a team of CRMs and Analysts. They will support the team in achieving success in RevPAR, RGI growth, and strategic goals through effective leadership. In addition to team oversight, this individual will continue to manage a portfolio of Hyatt properties.

This person will collaborate with the senior leadership team to gather data and conduct analyses on revenue potential from both transient and group travel. They will make strategic decisions, communicate effectively with on-property hotel teams, CRMs, and Analysts, and contribute to the advancement of Central Services.

Key Responsibilities:

Daily Management of People and a Portfolio of Properties Across the Americas:

•Review and manage daily Revenue Management System recommendations for room accommodations and rate inventory controls.

•Ensure effective management of group inventory.

•Implement strategies across third-party internet channels, ensuring rate parity across all distribution channels.

•Conduct group evaluation and displacement analyses as requested by hotel sales teams to assess the impact on RevPAR and overall hotel revenue.

•Prepare weekly strategy reports for multiple hotels to support their strategy meetings.

•Develop monthly sales strategies for a 12-month booking window, ensuring group strategies are aligned with the hotel strategy team throughout the booking cycle.

•Lead a team focused on driving the financial success of the organization.

•Communicate frequently and effectively with property-level, above-property, and corporate teams.

•Assist in hiring and developing new employees.

•Provide strategic guidance to CRMs and Analysts within the scope of CRM services.

•Promote and support the growth of Central Services programs through data-driven success and advocacy.

•Support the CRM team through ongoing training and professional development.

•Help the leadership team achieve departmental goals, including RGI growth, program expansion, DE&I initiatives, and more.

The salary range for this position is $83,200 to $108,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Experience Required:

•Minimum 2 years’ experience with multiple properties or multiple markets

•Must be able to work with and understand financial information and data

•Must be proficient with Microsoft Office, including Excel and PowerPoint, and be capable of creating documents, working with charts, and spreadsheets

•High school diploma

Experience Preferred:

•Bachelor’s degree

•Minimum 2 years of experience in leading people

•Minimum 5 years’ experience in a hotel or related field is desired

•PRIO, PrO, Demand360, Envision, Reserve, RMT, and other revenue systems are preferred.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.