Deputy Chief of Operations, Operations Officer V (NCS) - Department of

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

DEPUTY CHIEF OF OPERATIONS

POSTING DATE: 5/21/2025

SALARY RANGE: $93,622.00 - $149,726.00, Annually

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Job Summary:

The Baltimore City Department General Services is seeking a Deputy Chief of Operations – Facilities.

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget.

Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders.

Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals.

The Deputy Chief of Operations – Facilities role encompasses a plethora of duties specific to the ensuring efficiency in operations, supporting the DGS’ Agencies objectives, and providing leadership in an administrative capacity.

Essential Functions:

30% The Deputy Division Chief (DDC) will use statistical data to develop and make recommendations to improve division operations. DDC will develop relevant key performance indicators for FMD operations and the mechanism for monitoring and reporting. DDC will perform SWOT analyses in an effort to improve agency performance, minimize internal weaknesses, and capitalize on external opportunities that exist in City government and external maintenance industry. DDC will determine threats that are present within the industry that may weaken or compromise FMD’s pursuit of its goals and develop countermeasures to minimize and/or eliminate said threats. Through using statistical data, performing SWOT analyses, interacting with stakeholders and key industry experts, and conducting research to conclude current and future trends within the industry

20%: Develop relationships with stakeholders in other City, State, and local businesses in order to develop best practices, utilize knowledge, skills, and abilities, and improve workflows. DDC Works closely with local, state, and federal entities to procure training, assistance, resources, and funding for emergency response/preparedness including MEMA, FEMA, OEM, etc. DDC is responsible for communicating to key stake holders to ensure any necessary inter-agency collaboration is conducted in a smooth and transparent fashion. DDC communicates and collaborates with key/senior staff/stakeholders/representatives (both in DGS, other City Agencies, non-City Agencies, and the general public) to create and/or modify processes within FMD; and achieve FMD goals to meet expectations/goals of COB master plan. DDC prepares and presents clear written narrative and statistical reports for presentations to stakeholders. DDC is also responsible for coordinating and managing material and service contract procurement and maintenance for entire Division. DDC communicates with municipalities from other cities and states to consult and increase awareness of best practices. DDC maintains relationships with private, state, and federal agencies including FEMA, MEMA, EPA, NFPA, NFMT, OSHA, etc. to procure training and ensure that division embraces current federal and state codes and best practices, and to secure funding and other resources when applicable. DDC will also represent FMD and Agency with and without Division Chief to key federal, state, and local stakeholders and clientele.

15%: DDC is responsible for reviewing and monitoring fiscal/financial reports in coordination with Agency Fiscal and City Department of Finance to ensure tracking of expenditures. DDC works closely with CFO and fiscal section to review previous fiscal year budget for FMD Division and determine current budget. DDC will also collaborate with relevant program staff in other City Agencies to coordinate and draft service agreements, service descriptions, and narratives about status on performance metrics, and how those outputs impact and result in meaningful outcomes for citizens and city agencies as part of the annual budget process—both capital and operating. DDC analyzes, allocates funds (as needed), and recommends entire Division budget to Division Chief; and finalizes Division budget proposal for each fiscal year.

15%: DDC will directly supervise a staff of 3 supervisors and 2 superintendents and indirectly supervise 70+ employees (~98% of entire Division). These supervisors are responsible for managing trade specific contract services and reporting staff, reviewing evaluations conducted by direct report supervisors and assign, review, and approve of work of subordinates. DDC will evaluate current hiring trends and provide recommendations to Division Chief, CFO, and H.R. Business Partner regarding all immediate and long-term planning to best meet the needs of the Division. DDC will evaluate current position descriptions and classification documents, making necessary modifications to increase productivity as well as develop employees’ knowledge, skills, and abilities.

15%: DDC crafts policies, procedures, and documents related to projects, SOP’s, and issues impacting the Department. DDC is the lead manager in relation to all Divisional drafting, creating, editing, and disseminating policies for the entire Division. DDC examines external and internal environment in order to ascertain best practices, possible changes/additions to policy, procedures, and/or staffing, and possible changes/additions to Divisional metrics.

5% DDC is responsible for creating, coordinating, controlling, and evaluating training and enrichment programs/opportunities for staff. All staff will participate in mandatory and voluntary programs which introduce new concepts, technology, and ideas that improve operations and enforce core principles embraced by the division as best practices.

Minimum Qualifications:

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: A bachelor’s degree from an accredited college or university.

AND

EXPERIENCE: Have seven (7) years of experience in administrative or professional work, two (2) years of which must have included supervision or project management.

PREFERRED EDUCATION: A bachelor’s degree in business administration, Public Administration, Management, Project Management, or related field from an accredited college or university and have ten (10) years of progressively increasing responsibilities including four (4) years of supervisory experience is required.

LICENSES, REGISTRATIONS, AND CERTIFICATIONS: Professional certifications in facilities management may be required i.e. FMP, CFM, SFP, etc.

This position is an essential position of operations.

Licenses, Registrations, and Certificates

N/A.

Knowledge, Skills, & Abilities

Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.

Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.

Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.

Knowledge of management practices and methods.

Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.

Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.

Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.

Ability to prepare and present reports or recommendations clearly and concisely.

Ability to compile financial and operational data and to analyze charts reports and statistical and budgetary statements.

Ability to coordinate the activities of various organizational units.

Ability to plan, organize and direct the work of others.

Ability to research and write complex narrative and statistical reports

Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.

Ability to establish and maintain effective working relationships with city officials, community and business groups.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

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