Claims Account Representative 3

Schedule: Full-time

The Ohio Attorney General's Office is currently seeking a Claims Account Representative 3 in the Collections Enforcement Section. The successful candidate will collect certified delinquent taxes and debts owed to state agencies and local governments. This position will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. This position will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

-Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.

-Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).

-Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations).

-Works with special counsel and third party vendors to collect debts.

-Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).

-Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments).

-Maintains daily log sheet for supervisor.

-Makes recommendations to supervisor to make accounts uncollectible.

-Issues praecipes and cites permits.

-Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies).

-Provides general information.

High school diploma and 3 years experience in collections or 24 months experience and12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

-Or completion of associates core program in business administration, communications, English or related fields.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications:

-Proficient in Microsoft Office applications (e.g., Outlook, Word, Access, Excel and PowerPoint)

-3 years' customer service experience

-Experience working in a high volume call center

-Experience diffusing escalated situations

-Knowledge of Fair Debt Collection practices

-Bankruptcy experience

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication