Customer Service Representative

Job Description

RLS is a nationally recognized 3PL cold chain solutions provider. We offer warehousing, transportation and fulfillment services to the frozen and refrigerated food industry. Founded in 1968, we’re a family- owned company that is growing rapidly and looking for energetic, hardworking individuals to join our team.

“Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The dedication and innovation our team brings to work every day is what makes us different.” Russell Leo

The job. What you will be doing as a Customer Service Representative, Fulfillment:

The Customer Service Representative, Fulfillment carries out all customer service activities. Processing all paperwork to maintain accurate inventory. Generate all related paperwork and necessary information required for customer work orders, report to the General Manager or anyone else that may need to know when any request deviates from the norm. Set appointments as needed for both incoming and outgoing activity. Maintain accurate procedures for all accounts. Answer phone calls. Check in / out drivers as needed. Provide coverage for General Manager and Team Lead, possibly offsite, as required. Effectively correspond with Customer as required.

What you need to land this awesome job:

Education: High School (GED)

Bachelor’s degree preferred

General office skills, ability to handle more than one task at a time.

Must be adept in use of Microsoft Office Apps, Knowledge of software or personal computers.

Must be willing to participate in company training programs.

License or Certification: N/A

Travel requirements: Occasional as required

Minimum Physical requirements:

Light Lifting: Lifting under 20 pounds

Able to stand between (2-4 hours)

Minimum freezer exposure (trips in and out of freezer environment on an as needed basis)

Minimum level of noise (office environment) and accurate vision for computer and office general requirements.

Minimum Behavior requirements: You must Be Humble, Stay Hungry and Live Smart

A day in the life (but not limited to):

Respond to Customer inquiries

Processing orders and handling complaints in a prompt, courteous and effective manner.

Phone duties

Greeting visitors

Scheduling

Check in / out drivers, as needed

Provide coverage in absence of co workers.

Clerical duties as required

And all other duties as assigned by management

What you can expect from us (but not limited to):

Overall work environment: A challenging, fast paced work environment where you can make a difference and grow personally and professionally.

Shift: Monday through Thursday, 4am to 2pm

Pay: Start/3mo/9mo/1year = $18.41-$20.46

Goodies: Healthcare, Dental, PTO, 401k with company match

Even more goodies: Team member recognition awards and education opportunities

Reports to and Direct Reports:

This position reports to the General Manager and has 0 direct reports.

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Full-time