Application Specialist I
Description:
Job Description
Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.
What we need…
A Application Specialist I to provide frontline customer support to our clients. This role supports our clients' Online Banking Systems by answering department phone calls and acknowledging emails, focused on the coordination of customer inquiry resolution within a collaborative team environment. Available to work the hours of 9:30am to 6:00pm.
What’s in it for you...
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:
A hybrid schedule allowing you the flexibility to balance your work/life needs
A customized training plan to successfully onboard you through your first year
A robust employee training and development program aligned with career pathing objectives
Generous PTO offering as well as competitive pay and benefits
On-site fitness center / off-site fitness/wellness reimbursement
Tuition Reimbursement
Financial planning assistance with certified professionals
Fun employee events such as company outings, trivia, sports leagues wellness events
Peer recognition programs
What you’ll do…
Answer customer inquiries via phone call or email regarding system use and procedures
When unable to provide a resolution within two hours, determine area responsible for resolution of issue and assigns a ticket to the appropriate department
Ensure the final resolution of the case and communicate resolution to client based on service level standards. Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites
Collect information, troubleshoot problems and develop solutions for routine issues
Schedule input of all specification changes. Assure that logging forms are completed properly and validate accuracy of maintenance performed
Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing
Provide a positive customer service experience for all of COCC clients
What you bring…
Bachelor’s degree in business, MIS, IT, is preferred for this role but will consider appropriate work experience and/or relevant certifications.
One year operations / technical experience in banking, finance, or insurance industry preferred
Ability to work independently and as part of a team; strong problem solving skills and attention to detail
Excellent customer service skills required
Ability to communicate effectively with all levels of staff and management both verbally and in writing
Ability to multitask
Knowledge of financial services terminology and operational procedures
Proficient in Microsoft Office programs; SQL or similar language experience a plus
Salary Range for this role is $48,000-$63,000
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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Full-time
Hybrid remote