IT Systems Analyst

Job Description

Salary: Depends on experience

FLS Transportation is seeking a skilled Systems Analyst with Transportation industry experience to

assist in defining, developing, testing, and implementing transportation-related systems and integrations

that streamline and simplify sales, operational, and back-office processes and procedures. This position

will work closely with strategic areas of the business, focusing on improved utilization of implemented

solutions and new opportunities for driving efficient operations.

Duties & Responsibilities

Essential duties and responsibilities include, but are not limited to those listed below:

Analyze and investigate business problems, document solution requirements, and provide

procedural and technology-based solutions

Use a combination of standard functionality and custom development to solve business problems

and simplify the design of our systems, in a way that is scalable and extensible

Assist in the installation, configuration, administration, and maintenance of solutions,

improvements, updates, and other integrated solutions

Coordinate project resources, schedules, issue tracking, and vendor relationships as needed

Provide user and system support, acting as an escalation point for the TMS, TMS-Connected

Systems and other systems, as necessary.

Communicate proactively with end users and business partners to ensure problems are clarified,

effectively addressed and resolved with the appropriate priority

Develop comprehensive system/administrative standards, guidelines, and technical configurations

and runbooks and operating procedures for admins and support teams

Assist in the definition and implementation of Policies, Standards, Procedures, and Monitoring

processes to allow for consistent and secure technology operations

Provide technical expertise and ownership in the diagnosis and resolution of issues and/or

escalation with third-party provided services

Assist in implementing, auditing, and tracking system security measures needed to safeguard

against unauthorized damage, modification, or disclosure of information

Qualifications/ & Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements below represent the required knowledge, skills, and/or abilities.

Bachelors degree in computer science or equivalent certification or experience.

5+ years relevant experience as a Systems analyst.

3+ years of hands-on experience with Transportation Management Systems (TMS)

Strong operational knowledge of transportation order to cash processes.

Experience supporting and modifying Salesforce applications (Revenova is a plus).

Keen attention to detail and advanced problem-solving abilities from a procedural, operational,

and technical perspective.

Strong project management and time management skills.

Robust troubleshooting skills with the ability to think critically and solve problems

Strong oral and written communication skills, with the ability to communicate complex technical

issues to non-technical users and business owners.

Familiarity with industry-standard EDI platforms/partners (such as Cleo, Kleinschmidt) is a plus

Experience in exposing and consuming web services, JSON, and REST APIs is a plus

Experience with Remote Teams

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please .