Merchandise Associate

Job Description

JOB PURPOSE

Merchandise associates use their people skills to match customers with products, answer questions, and collaborate with the store staff to sell more merchandise. They understand the day-to-day operations of both the sales floor and the warehouse and work face-to-face with the public and behind the scenes to create a smooth shopping experience.

DUTIES AND RESPONSIBILITIES

Stock the sales floor.

Maintain price tags and sales signage.

Organize merchandise in order to elevate the shopping experience.

Front and face product to keep products looking their best.

Assist customers with their purchasing decisions.

Provide outstanding customer service.

Greet customers in a timely matter as they approach your work area.

Maintain the presentation of the store which includes sweeping, dusting, & general cleaning.

Partner with Receiving specialist and Inventory Specialist to coordinate the movement of product to and from the sales floor and warehouse.

Work with store management for placement of new items

Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.

Compete cycle counts as directed in order to maintain the utmost accuracy for the store’s inventory.

Maintain a high working knowledge of product offerings in order to best advise customers in their purchasing decision.

A commitment to following directions is required.

Assemble product displays.

All other duties as assigned.

QUALIFICATIONS

High school diploma or GED

Previous sales or customer service experience preferred.

High attention to detail.

Ability to follow direction, including but not limited to plan-o-grams.

Strong interpersonal skills, including effective communication both orally and written.

Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.

Positive attitude, goal driven, and focused on the overall strategic picture of the organization.

Always present yourself in a customer service-oriented manner.

WORKING CONDITIONS

This position may require regular evening and weekend work & may include holidays as well. You may have to deal with challenging customers from time to time.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.

DIRECT REPORTS

Not Applicable

Must be at least 18 years old.

Full-time