Bell Staff Jade Signature

Job Description

Description

Location Name: Jade Signature

Location Address: 16901 Collins Ave, Sunny Isles Beach, FL 33160

Position: Bell Staff

Shift Times: 12:00pm- 8:30pm

Shift Days: Wednesday to Sunday

Hourly Pay: $16.00 Plus Tips

The Bell Staff performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client’s expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms. The Bell Staff works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.

Key Responsibilities

Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform

Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations

Open doors and assist guest/visitors entering and leaving property.

Perform vehicle counts, when required to ensure garage does not over fill available spaces

Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle

Perform vehicle counts, when required, to ensure garage does not over fill available spaces

Act as traffic Controller to direct incoming guests to available parking spaces

Greet arriving and departing guests in a friendly and courteous manner

Transport guest luggage and belongings to guest rooms

Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival

Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass

Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary

Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead

Communicate professionally at all times with guests, client, and teammates

Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift

Constantly lift and carry customer luggage or personal items, up to 50lbs

All other duties assigned

Skills, Knowledge and Expertise

At least 18 years of age

Previous customer service experience, preferred

Excellent customer service and communication skills

Ability to verbally communicate with guests

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Full-time