Resident Applications Engineer 1

Job Description

A&D Technology was founded in 2005 as an American subsidiary of A&D Company, Ltd., a global testing and measurement equipment manufacturer with headquarters in Tokyo, Japan. The goal was to bring A&D Company’s testing and measurement expertise into the automotive engine and powertrain development market. A&D Technology is headquartered in Ann Arbor, MI, and is a global provider of automotive, battery, and eMobility testing and development solutions for simulation, control, automation, calibration, prototyping, analysis, and lab management. Our software and hardware testing solutions include BMS/Motor/Engine HILS Systems, Tire & Emissions Testing Equipment, Vehicle Measurement Systems, Combustion Analysis, Dynos and Controllers, and more!

Life at A&D is a laid back business casual environment. We want people who work at A&D to enjoy the company of others and collaborate in their roles. We believe strongly in the principle of “honmono” and try to incorporate these characteristics into our daily work life. We want a good company culture and people that believe in enjoying their workday. If this interests you, become a part of our team!

A&D Corporate Philosophy and Core Values

Honmono

Innovation & Improvements

Integrity

Ownership & Action

Collaboration

Customer Focus

About the Role

The Resident Application Engineer I is an entry-level position providing support to the customer at the customer’s work location. You are responsible for maintaining the overall quality of their data acquisition hardware, software, and various related instrumentation related to R&D and/or EOL testing of their product(s). You will support full functionality of the customer’s test cell, ensure proper implementation of A&D Technology products within the customer’s test cell and provide technical support and training to the customer’s staff.

What you'll do

Act as the primary technical liaison between the company and its customers, ensuring seamless product integration, issue resolution, and engineering support throughout the development lifecycle

Support small projects with direction from the team leader, maintain the scope of assigned work, and accurately estimate the schedule and budget for each project.

Collaborate with internal and external resources to maintain strong customer relationships with dedication to the project schedule.

Conduct commission of test stands/cells of simple projects, software code development strategies, and calibration verification.

Setup, configure, and troubleshoot instrumentation such as low voltage (<50Vdc) data acquisition modules, pressure transmitters, load cells, and thermocouples, as well as other test cell systems that interface to the testing of the customer’s specific article under evaluation.

Act as a liaison and company representative with customers during sales, software fixes and project activities.

Perform follow-up technical support on specific applications.

Provide hands-on operations training to customers at their site.

Your Knowledge and Experience

Associate’s degree in engineering or related field; or equivalent of 4 years working experience in similar role.

Maintain strong customer relationships through exceptional customer service, responsiveness, and a deep understanding of their unique requirements and challenges

Proven understanding of electrical and mechanical processes

Basic computer skills with the ability to create and edit Microsoft Word and Excel documents, create Outlook emails and utilize SharePoint and Microsoft Teams to communicate with other team members

Excellent written and oral communication skills

Excellent problem-solving and analytical skills

Demonstrate applied knowledge of technical concepts, practices, procedures and data acquisition and control hardware

Strong commitment to quality and attention to detail

Ability to work independently at the customer’s site with little or no supervision. Physical Demands

The physical demands described here are representative of those that must be met. Individual(s) must be able to successfully and satisfactorily perform each essential duty and responsibility, with or without reasonable accommodation including, but not limited to:

Frequently bend, carry, crouch, kneel, lift, reach, sit, stand, stoop, walk, or otherwise move and/or position objects weighing up to 50 lbs.

Repetitive movement of hands, fingers, arms, legs, feel, touch, reach with hands

May drive vehicle, if needed

Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, dust

Frequent communications, verbal, written, talk, hear

Visually or otherwise identify, observe, assess

Full-time