Weatherization Outreach Specialist

Job Description

Salary:

Title: Outreach Specialist

Reports to: Outreach Coordinator

Classification: Non-Exempt

Job Summary: Develops potential home weatherization and healthy homes opportunities through contact with homeowners, tenants, housing providers and property managers.

Job Responsibilities:

Identify and execute engagement strategies that foster participation in Weatherization programs. Entities include but aren't limited to the following:

Housing providers

Property managers

Homeowners

Tenants

Group homes and shelters

Establishes strong relationships with potential referral partners and maintain regular contacts for purposes of providing energy efficiency service information and soliciting referrals

Advocates for energy savings and weatherization issues for the low income and disadvantaged

Ensures client satisfaction by resolving and responding to particpant issues and requests

Collect client documentation and create a client fikle including all required program documents

Process applications

Schedule inspections

Collaboration with contractors and vendors

Demonstrate understanding of program grant policy and procedures which include but aren't limited to the following:

Parameters

Eligibility

Production goals and unit costs

Maintain files and documents in accordance with agency and program guidelines

Track and maintain data related to outreach and marketing strategies

Accurately input dwelling information such as client demographics, assessment data, and appliance delivery in OCEAN and generate monthly reports of both programs

Other duties as assigned

Inventory Specifics:

Assists with clerical and administrative functions that support the Weatherization department such as inventory, logistics, tracking data, and other related functions as assigned.

Working Conditions and Physical Reuirements:

Standard office environment. Requires ability to sit, move about and operate telephone and personal computer for extended periods of time.

Competencies and Knowledge, Skills, and Abilities:

Integrity and Trust

Action Oriented

Drive for Results

Priority Setting

Customer Service

Interpersonal Savvy

Decision Quality

Problem Solving

Organizing

Verbal, Written Communication Skills

Technical Skills:

Excel

OCEAN

Function Knowledge and Skills - examples:

Customer service

Environmental justice for low income and marginalized residents

Community Engagement

Minimum Education and Qualifications:

BA/BS degree in social work or related field or equivalent knowledge/experience

Two years' experience in a community engagement/outreach position with responsibility for customer service

Ohio Driver's License, reliable transportation, and ability to meet Agency's transportation insurance requirements

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Full-time