Weatherization Intake Specialist

Job Description

Salary:

Title: Intake Specialist

Reports to: Senior Manager of Weatherization

Job Summary: Develops potential home weatherization and healthy homes opportunities through contact with homeowners, tenants and landlords with an emphasis on multi-family units.

Job Responsibilities:

Identifies and engage sources of the following categories:

Property Managers and tenants of multi-family units

Homeowners, tenants and landlord on a routine basis

Faith-based organizations

Establishes strong relationships with potential referral partners and maintain regular contacts for purposes of providing energy efficiency service information and soliciting referrals

Advocates for energy savings and weatherization issues for the low income and disadvantaged

Ensures client satisfaction by resolving and responding to participant issues and requests

Collect client documentation and create a client file which includes the following items:

Application

Social Security Cards (all individuals in household)

Income Verification (HEAP, Social Security, Wages and/or Utility Assistance)

Utility Bills

Landlord Tenant Agreement (Contact person for landlord)

Franklin County Auditor demographic (Address, Owner, Square footage)

Process Applications

Schedule Inspection

Collaboration with Lowe's

Excel track record of appliance purchase and measurement of space where appliance will be stored

Create PA's for fiscal record

File all documentation

Verify, check and reconcile submitted weekly intake reports of eligible weatherization clients, appliance purchases and measurements of the space where appliance will be stored and enter into excel database

Accurately input dwelling information such as client demographics, assessment data, and appliance delivery in OCEAN and generate monthly reports of both programs

Other duties as assigned

Inventory Specifics:

Assists with clerical and administrative functions that support the weatherization department such as inventory, logistics, tracking data, and other related functions.

Working Conditions and Physical Requirements:

Standard office environment. Requires ability to sit, move about and operate telephone and personal computer for extended periods of time.

Competencies and Knowledge, Skills, and Abilities:

Integrity and Trust

Action Oriented

Drive for Results

Priority Setting

Customer Service

Interpersonal Savvy

Decision Quality

Problem Solving

Organizing and re

Verbal, Written Communication Skills

Technical Skills (e.g. PC Applications)

Functional Knowledge and Skills - examples:

customer service skills

weatherization processes

community development

OCEAN

Minimum Education and Qualifications:

BA/BS degree in social work or related field or equivalent knowledge/experience

Two years' experience in a community development/practice position with responsibility for customer service

Ohio Driver's License, reliable transporation, and ability to meet Agency's transportation insurance requirements

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Full-time