Telemedicine Lab Call Back Medical Assistant

Job Description

The Full-Time Telemedicine Lab Call Back Medical Assistant is responsible for conducting laboratory callbacks to patients. Additionally, they may be the first point of contact with our patients prior to seeing a provider during their virtual visit. Our goal is to set a professional and welcoming tone for each Telemedicine visit, and our team must be able to work to record the patient’s information and convey the assurance that our clinical staff are just what they need to feel better accurately and efficiently.

You must be located in NH/VT/ME/MA/RI

Full-Time Schedule: (3) 12 hour shifts per week with rotating weekends

Duties and Responsibilities: Telemedicine Medical Assistant - tasks include but are not limited to:

Follow up with ClearChoiceMD and CareWell patients

Communicate laboratory results to patients

Conduct all aspects of patient intake: registration, insurance, reason for visit.

Conduct assessment of patient based off reason for virtual visit

Provide assessment to provider before passing patient off to be seen by the provider.

Coordinate patient care or records with other center locations when necessary.

Instruct and educate patients about their own concerns, discharge paperwork or other questions as appropriate for position.

Provide accurate and timely documentation to staff, insurance carriers and employers.

Maintain patient records for clinical, physician and billing use.

Skills and Qualifications:

Familiarity with medical terminology

Excellent written and verbal communication skills

Self-driven and able to thrive working in an environment where the patient is in a remote setting

Superior computer skills

Familiarity with Electronic Medical Record (EMR) software

Handle patient information with confidentiality

Key Competencies:

Support a culture of personalized patient care

Support patient engagement

Strong interpersonal and communication skills

Be organized with attention to detail

Engaging, calm under pressure, and able to handle escalated calls

Be able to balance speed and accuracy

Education & Experience:

1 or more years of customer service experience.

1-3 years of Medical Assistant or LPN experience preferred.

1-3 years of Telemedicine experience is a plus.

Some experience with patient intake or medical billing preferred.

Experience with preferred, but not required

Proficient in MS Office programs such as Word, Excel and SharePoint.

Demonstrated good judgement, initiative, and patient interaction skills.

Supervisory Responsibility: This position has no direct reports.

Work Environment: This position operates fully remote.

Physical Demands: This is a largely sedentary role; position requires extensive use of computer systems.

Position Type and Expected Hours of Work: This is a Full-Time position. Telemedicine hours of operation are 8AM to 8PM (7) days per week, with expectations of working 3 (12) hour shifts.

Travel: No travel is expected for this position.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

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Full-time

Fully remote