Cafe Attendant

Job Description

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.

Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.

Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.

Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.

Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!

About the Role:

Provides quality service to members and guests by preparing food and/or beverages.

ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.

Ensures guests are attended to in a prompt, efficient, and personalized manner.

Prepares and serves food and beverage items.

Maintains organized and clean work area.

Controls inventory through conscientious use and careful monitoring of all food beverage products.

Receives deliveries of product from vendors and ensures proper storage.

Reports to department manager when supplies need to be ordered.

Stocks and inventories products.

Responds to customer questions regarding the general information of facility.

Reviews schedule for changes, calendar of events and facility activities on a daily basis.

Utilizes point of sale system.

Regular and reliable attendance.

Attend scheduled training seminars and department meetings.

Incorporates safe work practices in job performance.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.

Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work-related issues with members or guests.