Hotel Front Desk Agent

Job Description

Work with the housekeeping staff to ensure rooms are ready for new guests

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Mitigate customer complaints as needed

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersQualifications:

Comfortable taking telephone calls and mitigating stressful situations

High school graduate, GED recipient, or equivalent

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

1+ year of hotel industry experience or related job preferred

Has previous experience or working knowledge of Microsoft Office and reservation management systemsAbout Company

Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.

Full-time