Supervisory Mail Operations Specialist

Summary

The position is located in the Executive Office of the President, Office of Administration, Office of the Chief Operations Officer, Mail and Logistics Management Division, Mail and Support Operations Branch. The incumbent will be responsible for supervising internal mail operations within the New Executive Office Building, Eisenhower Executive Office Building, and overseeing staff who support mail operations for the White House Complex and the Executive Office of the President components.

This job is open to

Clarification from the agency

Current EOP - Office of Administration Employees Only.

Duties

As a Supervisory Mail Operations Specialist, GS-0301-11, your typical work assignments may include the following under supervision:

Supervises a staff of Logistics Support Specialists, Logistics Assistants, and Mail Assistants responsible and accountable for receipt of all incoming mail from the mail screening facility.

Oversees, directs, plans, and coordinates all aspects of internal mail operations for the EOP.

Reviews mail and determines appropriate postal class and most expeditious and economical delivery method in accordance with EOP policy and United States Postal Service requirements.

Maintains accountability, safeguards and registers all incoming gifts, express carrier parcels, certified, insured, and registered mail.

Ensures employees monitor flagged and accountable items in a Parcel Tracking System, and responds to all customers' requests in a timely manner.

Reviews and prepares manifests for each mail delivery and pick-up route performed by employees.

Requirements

Conditions of Employment

Must be a U.S. citizen or national

Selective Service registration if a male born after December 31, 1959

Subject to pre-employment and random drug tests

Direct Deposit is required

RELOCATION EXPENSES WILL NOT BE PAID

Suitability for Federal employment

May be required to successfully complete a probationary period

Résumé and supporting documents (See How To Apply)

Only experience and education obtained by the closing date of this announcement will be considered.

Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Must possess and maintain a valid US state issued driver's license.

Qualifications

MINIMUM QUALIFICATIONS REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the Office of Personnel Management Qualification Standards. All qualifications must be met by the closing date of this vacancy announcement.

TIME-IN-GRADE REQUIREMENTS: Applicants possess one full year (52 weeks) of specialized experience at or equivalent to the next lower grade level or pay band in Federal service or equivalent experience in the private or public sector.

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.

In order to qualify for the GS-11, Supervisory Mail Operations Specialist, applicants must meet one of the criteria:

A. One year of specialized experience equivalent to the GS-09 grade level in the Federal service or equivalent experience in the private or public sector: interpreting and applying federal regulations, principles, practices and procedures governing the supervision and management of mail and logistic operations; sorting, delivering, and registering incoming gifts, express carrier parcels, certified, insured and registered mail; preparing manifests for mail deliveries and pick-ups; and coordinating deliveries to retrieve official items from other government agencies or non-government entities.

-OR-

B. A Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree; or a LL.M. degree, if related. Graduate level education must demonstrate the competencies necessary to do the work of the position.

-OR-

C. A combination of education and experience as listed above.

Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Additional information

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Active Duty Military Members MAY apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.

Males born after 12-31-59 must be registered or exempt from Selective Service (see ).

Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: . For more information about ICTAP eligibility please review the following link:

Equal Employment Opportunity (EEO) Policy Statement:

Employment Information Resources - Resource Center:

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Administration and Management, Customer Service, Teamwork, and Technical Competence

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully.

Errors or omissions may affect your rating or consideration for employment.

All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history, titles of positions held, series, grade, or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder.

If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

Job title

Name of employer

Beginning and ending dates of employment (month/day/year format)

Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.

Detailed description of job duties for each job held, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)

Your resume must show the series and grade or equivalent for all federal positions you have held (if a federal position). 2. A complete Assessment Questionnaire

3. Other supporting documents to be submitted with application:

DD214: Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim.

SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion (if applying as a current or former Federal Employee) showing you are/were in the competitive service and the highest grade or promotion potential held. Do not use Award actions. If you are an EOP employee you may obtain a copy of your SF-50 from OPF or eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX ; Email ; or visit the .

Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at .

If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.

College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.