Call Center Agent

Job Description

Welcome to B&K Luxury Estates, a prestigious name in real estate renowned for our dedication to luxury and exceptional customer service. At our core, we believe in delivering outstanding experiences to every client, ensuring every interaction leaves a lasting impression. Situated in the vibrant city of Cincinnati, Ohio, we are seeking a dedicated Call Center Agent to join our dynamic team. You'll be responding to inbound customer inquiries, providing exemplary service, and coordinating with various departments to ensure all customer needs are met swiftly and efficiently. This role is perfect for someone who thrives in a fast-paced environment and takes satisfaction in resolving customer issues. As an on-site employee, you will work closely with our team, playing a critical role in fostering the strong community ties that our firm values. If you are passionate about customer service and eager to be part of a renowned luxury real estate team, B&K Luxury Estates is eager to welcome you. Join us and contribute to creating superior client experiences with your professionalism and positive attitude!

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Responsibilities

Customer Engagement: Handle incoming calls with a positive and inviting tone, assisting clients with inquiries about our luxurious estate offerings.

Issue Resolution: Resolve any problems or concerns that callers may have in a professional manner, ensuring a high level of customer satisfaction.

Information Dissemination: Provide accurate and detailed information about our properties and services to potential and existing clients.

Data Entry: Accurately log details of client interactions and update records in our database.

Collaboration: Work closely with the sales and marketing teams to ensure a smooth client experience and alignment on communication objectives.

Continuous Improvement: Actively participate in training sessions and workshops to enhance service skills and product knowledge.

Requirements

Education: High School diploma or equivalent required.

Experience: Previous experience in a call center, customer service, or hospitality industry preferred.

Communication Skills: Excellent verbal and written communication skills, with a focus on customer service.

Problem-solving: Strong problem-solving skills to address customer concerns efficiently.

Customer Orientation: Passionate about delivering exceptional service and creating positive customer experiences.

Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously.

Technology: Proficient with basic computer applications and the ability to learn new software quickly.

Availability: Willingness to work flexible hours, including evenings and weekends, as required by business needs.

Full-time