Chargeback Analyst Draper, UT

Chargeback Analyst, Payment Card Risk Management, Customer Service, Data Analysis, Payment Issues, MS Excel, Payment Services Experience level: Mid-senior Experience required: 2 Years Education level: All education level Job function: Finance Industry: Financial Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Note: This is a hybrid position, and we are seeking local candidates who are available to work onsite from Tuesday through Thursday..

Job Description: This position will be a part of the Payment and Risk Operation team and will be responsible for: Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.

Processing chargebacks recon (Updating status of chargeback and review status) Communicate with customers regarding documentation requests via email and phone calls Ensure Dispute milestones are met within a time frame Data entries related to chargeback Professional Experience/Background to be successful in this role: Has at least 2 years chargeback of payment card risk management experience Has at least 2 years customer service experience Meet service level and performance requirements to deliver high quality work Possesses strong data analysis and investigative reporting skills Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions Has strong skills of using Excel and other software to create spreadsheets, models and reports Ability to make sound judgment calls Competencies (Attributes needed to be successful in this role): Embodies BILL core values Fast Learner/Tech Savvy Excellent Communicator Reliable Team Player Attention to details Self Starter able to think outside of the box Thrives in a fast pace environment Independent decision maker with the ability to confidently back up actions Notes from Hiring Manager: Work shift hours: 9-6pm CST Interview process: Interviews will be via Zoom (2 round HM, then Team Lead) MUST HAVE: Minimum 2 years chargeback of payment card risk management experience.

Minimum 2 years customer service experience.

Meet service level and performance requirements to deliver high quality work Possesses strong data analysis and investigative reporting skills Able to solve transaction or payment issues without complete process guidance Communicates clearly, and effectively with customers while investigating and resolving payment exceptions Has strong skills of using Excel and other software to create spreadsheets, models and reports.