Customer Service Guide

Role Summary

Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our customers.

Responsibilities

Engage with customers and identify the unique needs to create an individualized experience with customer deliveries

Support new and existing customers as a product expert

Execute local registration documents with customers during delivery

Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems

Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to excellence

Complete additional work and tasks as requested by the leadership team

Qualifications

1+ years' experience in customer service; previous EV experience a plus

Must be at least 21 years of age

High School Diploma or GED required

Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.

Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms

Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)

No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Ability to obtain and maintain local sales licenses if applicable in your state/province

Physical Requirements

Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions

Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).

Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners

Strong understanding of written and spoken English.

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics