Desktop Techinician/IT Technician/Desktop Support

Job Description

BCforward is currently seeking a highly motivated Desktop Support for an opportunity at Eagan, MN-Location!

Position Title: Desktop Support

Location: Eagan, MN

Anticipated Start Date: 06/02/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months

Job Type: Full Time (>=40 HRS WEEKLY) – CONTRACT - Onsite

Pay Range: $18/hr to $24/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Key Responsibilities:

Coordinate hardware/software installations and refresh activities in collaboration with Workstation Support Services.

Perform on-site equipment installations, relocations, and basic troubleshooting.

Label, document, and verify hardware specs per company standards and purchase orders.

Act as the primary onsite technical liaison and provide customer support during deployments.

Assist end users by explaining basic IT concepts and resolving hardware/software issues.

Maintain and track inventory of IT equipment and supplies.

Ensure compliance with IT Security policies when handling, processing, or disposing of hardware.

Collaborate with other IT teams (Help Desk, Applications, Materials Management, etc.) as needed.

Required Skills & Experience:

Minimum 2 years’ experience in PC and printer refresh projects.

Strong customer service and communication skills.

Familiarity with ticket tracking/documentation systems.

Ability to evaluate IT needs and recommend hardware/software solutions.

Comfortable with physical demands of the job (lifting up to 75 lbs, bending, working above shoulder height).

Understanding of IT terminology (e.g., CPU, networking, LAN/WAN).

Valid driver’s license required.

Preferred Qualifications:

2+ years of customer service experience supporting computer systems.

OR

Associate degree in a related field.

OR

Technical school training in Computers, Technology, or Electronics.

Education:

Required: High School Diploma

Preferred: Associate Degree or Technical Training in a relevant field

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

IT Troubleshooting/Software/PC/Printers

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.