Senior Technical Helpdesk Support/System Administrator
Description:
Senior Technical Helpdesk Support/System Administrator
Onsite Role at Bellefonte, PA
6 months with extensions
Job Description:
The Pennsylvania Fish and Boat Commission is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.
Roles and Responsibilities:
Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff.
Configure and install personal computers, laptops, and tablets.
Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
Monitors and respond to user created ticket via the agency helpdesk system.
Provide basic hardware and software training to users related to desktop use and accessing network resources.
Work towards departmental and project deadlines.
Document and present recommendations for issue/risk remediation to team leads and managers.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year (desired)