Inside Sales Representative

Inside Sales Representative

Frisco, TX Corporate Office or our Beachwood, OH office - Hybrid

NWH Overview:

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.

Position Summary

NWH’s Sales Support Department is looking for an Inside Sales Representative to provide excellent, dependable service to our customers. This individual’s primary goals will be to maintain, and exceed, customer satisfaction and growing NWH sales. They will spend much of their time executing sales-related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.

Duties and Responsibilities

Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry

Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs

Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner

Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends

Contribute to the sales efforts by independently executing program sales, order entry and special-order processing

Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests

Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity

Keep records of customer interactions and transactions, including details on actions taken

Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company

Ability to quickly grasp and understand the operations of different order computer systems

Facilitate the onboarding process for new customers

Offer tactical support to other business segments, as necessary

Basic Qualifications

Associates degree or bachelors degree preferred.

MS Office suit tools

Preferred Qualifications

Wood products or building products experience a bonus but not required

Required Skills

Positive and enthusiastic attitude with an eagerness to learn

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments

Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment

Ability to think critically, problem solve and work across functional teams in order to complete tasks.

Ability to quickly grasp and understand the operations of different order computer systems.

Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports

Hardwood lumber or related experience would be a bonus

Competencies

Positive and enthusiastic attitude with an eagerness to learn

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments

Self-driven individual motivated by collaboration and achieving goals

Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment

Ability to think critically, problem solve and work across functional teams to complete tasks.

Ability to quickly grasp and understand the operations of different order computer systems.

Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports

Wood products or building materials experience a bonus but not required

Perks & Benefits:

Medical Plans/Dental Coverage/Vision Coverage

Prescription Plans

Life Insurance

Short-Term Disability Benefit

Voluntary Long-Term Disability Benefit

401k Retirement Saving with Company Match

Health Saving Account (HSA)

Employee Assistance Program

Employee Engagement Center Support

Paid Time Off and Paid Holidays

Employee Engagement Events and Activities

Employee Referral Bonus (No cap)

Additional Information:

NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.