CSR (hybrid)

Job Description

DESCRIPTION:

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full-time position, Monday through Friday, with possible overtime available. The essential position is in-person in Hunt Valley for initial training and will TRANSITION TO REMOTE after completing the on-site training.

RESPONSIBILITIES:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

REQUIREMENTS:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Full-time

Hybrid remote