Genesys Developer

Title: Senior Full Stack Web Application Developer â Genesys Developer

Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)

Note: This is a W2 contract role â C2C and 3 rd party candidates will NOT be considered

The Genesys Developer will:

Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements

Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed

Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans

Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues

Position Qualifications:

Strong,hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool

Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture

Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

Anunderstanding of authentication methodologies (Oauth, SAML)

Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.

Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Ability to consume business requirements and create detailed technical process flow documentation

Ability to work collaboratively with other teams to align technical requirements

Ability to provide business stakeholders technical guidance and best practices

Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred

Experience with the implementation and support of Genesys WFM and Reporting preferred

Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred

Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred

A minimum of a Bachelorâ s Degree in a relevant technical field

Note: This is a W2 contract role â C2C and 3 rd party candidates will NOT be considered

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