Regional Service Manager

Job Description

REIC, a fast-growing, elite general rental equipment company that operates in markets across the Northwest, is offering an exciting opportunity to join our team as a Regional Service Manager to oversee our 8 Montana Service Departments. This role requires a service technician (mechanic) background and preferably someone who is still a hands-on heavy equipment mechanic who is passionate about fostering an amazing team culture through mentorship and career development while improving and building upon operations efficiencies.

Who we are

REIC is a fast growing, elite equipment rental company specializing in general rental, earth moving and specialty equipment rentals. We currently have over 30 locations in seven states and operate under several brand names including Midway Rental, Pro Rentals and Sales, Excavator Rental Services, Black Mountain Rental, and Aim High Equipment Rentals.

Elevate Your Career With REIC:

We offer a highly competitive benefit and compensation package that includes:

Health, Vision, and Dental Benefits available for full-time employees & family members

Company paid life insurance

Additional voluntary lines of coverage for life, accident, hospital indemnity, & critical illness available

Generous paid time off (PTO) + company paid holidays

Company paid volunteer opportunities to assist in giving back to the communities we serve.

Tuition Reimbursement Program

401(k) with company matching after 90 days of full-time employment

Relocation assistance

Ongoing Professional Development Opportunities

Key Responsibilities:

Supervise the operations of the service departments.

Train, lead, and monitor service expectations across teams.

Travel frequently (60% or more) to various Montana locations to assist with general operations.

Manage the distribution of the fleet.

Dispatch field technicians and efficiently handle logistics.

Oversee the profit and loss (P&L) statements of the service departments.

Foster positive relationships with customers and employees.

Assist the regional Vice President in daily operations.

Review and analyze departmental data to meet sales and profit targets.

Ensure compliance with company policies and procedures while monitoring all ongoing work.

Manage customer communication regarding equipment repairs as needed.

Process and review work orders, invoices, and customer quotes.

Acquire and coordinate purchase orders.

Ensure the fleet is maintained and repaired according to standards.

Promote safety and hold staff accountable to safety expectations.

Perform other duties as assigned.

Be willing to manage staff, including hiring and firing.

Conduct service meetings with store managers.

Negotiate with vendors.

Skills and Qualifications:

A minimum of three years' experience of service management is preferred

MUST be prepared to assist with general mechanical repairs at various locations.

Travel 60% to our 8 MT locations.

Leadership and management skills are essential.

Excellent written and verbal communication skills.

Effective time management skills.

Strong customer relations and interpersonal skills.

High reasoning ability: Strong problem-solving skills and the ability to deal with a variety of concrete variables in situations with limited standardization. Capable of interpreting diverse instructions in written, oral, diagram, or schedule form.

Intermediate mathematical skills: Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts.

Proficient in general computer applications, including Word, Excel, and PowerPoint.

** REIC and affiliates are drug-free companies and require all new-hires to submit and pass a pre-employment drug screening which includes testing for marijuana. All current employees are on a random drug testing schedule which includes testing for marijuana.

It is the policy of REIC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

**REIC is not open to outside recruiting agency solicitation.

Full-time