Scheduler

Job Title: Scheduler

Job Location: Morristown, NJ

Job Duration: 3-4 Months(possibility to extension)

Shift: 10:00am - 6:00pm

Payrate: $25.00/ hr on w2

Job Summary:

Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls to clients and scheduling .

Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.

Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc.).

Ensures staff and clients are aware of upcoming schedules

Completes client intake scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the client onboarding process.

Coordinates with client's family schedules and staffing.

Connects client with office biller for insurance verification.

Proactively solicits customer feedback.

Provides proactive and timely responses to internal and external customer needs and requests.

Meets individual productivity and quality expectations in all job functions.

Escalate cases as appropriate.

Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.

Maintains knowledge of insurance requirements. Required Education:

HS Diploma or equivalent is required. Required Skills & Experience:

One-three (1-3) years of prior experience.

Computer proficiency 35 wpm required typing speed.

Positive attitude, excellent customer service and interpersonal skills appropriate to the job.

Ability to work in a team environment that requires quick turnaround and quality output.

Understands client needs and scheduling functions.

Understands the basics of healthcare billing.

Must have clear and concise oral and written communication skills.

Ability or experience working in a high call volume environment. Preferred Skills & Experience:

Knowledge of medical terminology and insurance processes preferred.

Private Duty Home care scheduling experience preferred

Applicable experience as Scheduler, Practice Office Assistance or Patient Access Representative.

Electronic Medical Record experience preferably Med Syst Vincent. City: Morristown

Schedule Hours Per Week: 37.50

Schedule Hours Per Day: 7.50

Schedule Days Per Week: 5.00