Help Desk Worker

A food and beverage distribution company is looking to hire a Tier 1 Help Desk worker. Your day-to-day tasks will primarily consist of answering phone calls and handling tickets related to Tier 1 IT issues. You will record and manage open incident entries in the IT Incident Log to ensure issues are tracked and resolved efficiently. You'll execute routine maintenance duties, enter commands to restart or cancel job processes, reset passwords, and terminate user sessions as needed. During extended processing interruptions, you'll keep personnel updated with periodic status reports. You'll also troubleshoot networking issues over the phone with remote u, leveraging your knowledge and experience with the current and two most recent versions of the Windows Operating System to provide effective support. Excellent customer service skills and phone presence are imperative for this role. This position is fully onsite in Fort Worth, Texas.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .

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Required Skills & Experience

- 2-8 years of Service Desk experience

- High school diploma required; some college preferred

- Excellent customer service skills and phone presence

- Proficiency in troubleshooting Windows 10/11, printers, and network issues

- Experience with ticketing systems

- Ability to thrive in a fast-paced environment and prioritize workload effectively

Relevant experience to quickly adapt and contribute from day one

Nice to Have Skills & Experience

- Experience with mainframe systems

Familiarity with Jira Service Manager for ticketing

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.