Community Assistant

About Us

City Property Management is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

To provide the best experience in community management.

Our Core Values

Professionalism

Engagement

Knowledge

Humility

Client Centric

Trust

Flexibility

Teamwork

Diligence

Fun, Fair & Respectful Position Overview

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key ResponsibilitiesCustomer Service & Communication

Provide excellent customer service to clients and visitors

Manage phone and email communications within established timeframes

Assist homeowners with portal access, maintenance requests, and general inquiries

Handle customer care phone coverage Administrative Management

Process and track work orders, maintenance requests, and purchase orders

Coordinate meetings, maintain documentation, and manage records

Handle community amenity reservations and facility access

Maintain accurate resident and board member records Portal & Communications Management

Assist with community communications and e-blast submissions

Maintain portal content and monitor survey responses

Process and coordinate various resident requests

Manage vendor relationships and documentation Required Skills & Qualifications

High School diploma

Previous administrative experience

Excellent written and verbal communication skills

Strong computer proficiency (Microsoft Office, email, calendaring systems)

Exceptional organizational and multitasking abilities

Detail-oriented with ability to meet deadlines

Client-focused mindset with strong service orientation

Ability to work both independently and as part of a team Perks & Benefits

Competitive hourly rate ($20 - $22/hour, based on experience)

401(k) with company matching

Comprehensive insurance (health, dental, life)

Health savings account

Paid time off

Employee assistance program

Professional development assistance

Employee referral program

Paid training The Ideal Candidate Will Have

Strong customer service background

Experience in property management or related field (preferred)

Ability to maintain confidentiality

Professional demeanor and positive attitude

Excellent problem-solving skills

Commitment to teamwork and collaboration

Pay

$20 - $22 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.