Academy Trainer

About The Company

Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m.

We're proud to say that we manufacture all our kitchens out of our state-of-the-art,252,000 sq. ft factory in Wilkes-Barre, Pennsylvania.

Wren is famous for having the biggest range of kitchens provided at flat-pack prices. With the largest range of colours and styles, Wren allow for the creative freedom to inspire customers and build their dream kitchens.

In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut. We were also proudly named #1 top-rated retail workplace in the UK and The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

We could not be more excited to be opening brand new kitchen showrooms in the USA throughout 2021. We are looking for exceptional people to join our teams and begin an exciting and fast-paced career. This is the perfect time to join Wren as we begin our rapid growth across the East Coast.

What's great about working for us?

A fantastic team environment with great facilities

Uncapped earning potential

Excellent in-role training and development

Fantastic career advancement opportunities

High-quality IT equipment and software

Paid vacation allowance

401(k) plan

Health, vision and dental coverage

Generous employee discount About The Role

The role of a Wren Academy Trainer is exciting, fast paced and pivotal to the success of onboarding retail employees. With varied delivery methods on hand, and a team of experts to support creativity, this is a fantastic and rewarding opportunity! Wren Kitchens not only look after their customers, they look after their employees too! The Academy Trainer role comes with an excellent benefits package, a supportive environment and a career where you can grow and develop!

Critical Purpose of the role:

To deliver a world class induction and a fantastic onboarding experience for all retail employees which drives engagement in the business and reduces LTO within the first 6 months of employment

To be an expert in Wrens customer journey, products and state of the art technology

Support the retail teams to ensure expert product knowledge is gained and great customer service is delivered consistently

Support, develop and coach new retail employees by delivering engaging content using blended learning methods

Be an ambassador for Wren's culture, and lead by example with the Company's core values and mindset

Evaluate and develop training programmes to improve results and performance

Stakeholder engagement is essential putting training at the forefront of business objectives and strategy

Training design and delivery methods must embrace new methods and technology

Responsible for identification, design, delivery and full administration of training Main responsibilities:

Take control of our retail onboarding employees' first 12 weeks

Deliver Wren's 5 day world class Induction programme to all new starters across retail

Evaluate training results to ensure training delegates have achieved required benchmarks

Provide further enhanced training throughout the 12 week programme, using webinar, coaching calls and mentorship

Conduct training needs analysis for new employees after training to identify key areas of development

Support the creation of e-learning content, that is relevant and up to date

Ensure all Induction material and training records is accurate, up to date and relevant

Design & deliver content that can be distributed and delivered to all retail employees

Provide timely verbal & written feedback to delegates' line managers

Ensure the Academy is maintained and an environment conducive to learning

Attend and deliver at divisional meetings product updates as and when required/requested

Any additional tasks requested by your Manager About You

Experience training for retail/customer service roles or extensive sales experience

Excellent communication skills

Comfortable working in a fast paced environment

Be able to demonstrate examples of training delivery and results

Have a natural and engaging flair for delivery

Excellent IT Skills