Implementation Manager

Job Details

Seattle, WA

$80000.00 - $95000.00 Salary

Description

PROFESIONAL SERVICES

SEATTLE

HYBRID POSITION

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

Our Project Manager (PM) is an integral member of the Professional Services team. They are the main point of contact for our client’s project engagements. Much of their time is dedicated to managing project timelines, expectations, and resources. They bring a solid project management background combined with strong customer service experience to the benefit of our clients and team. They can effectively manage 30 to 40 projects at a time in various stages of delivery in an engaging and fast paced atmosphere.

WHAT DOES OUR PROJECT MANAGERS DO?

• Deliver projects that meet customer expectations on time and on budget.

• Facilitate the project plan, including project scope, objectives, risks, assumptions, roles and responsibilities, work breakdown structure, milestones, and deliverables.

• Manage the scope of the project, changes to the project deliverables and scheduling issues while ensuring customer satisfaction, profitability, and technical compliance.

• Communicate regularly with project stakeholders to ensure a common understanding of project status and deal with issues promptly and adequately.

• Participation in weekly project related meetings.

• Ensure project documentation/reporting is accurate and current to all stakeholders.

• Provide the Professional Services Team Leader with a weekly summary of project statuses, calling out Off track and early close projects.

• Identify areas for improvement and make constructive suggestions for change.

• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

• Service awareness of all organization’s key IT services for which support is being provided.

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

• High school diploma or equivalent

• 5+ years of direct work experience in project management

• Completion or enrollment in Project Management Professional (PMP) certification

• Strong working knowledge of project management foundations including scope, time, risk, HR, communication, and quality management.

• Broad understanding of IT Network Environments

• Strong organizational, communication and customer service skills

• Self-motivated with the ability to work in a fast-moving environment.

WHAT DO I NEED TO BE A SUCCESSFUL PROJECT MANAGER?

• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.

• Ability to work effectively within a team as well as independently.

• Understanding of managed services and the value offered over a typical break-fix environment.

• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.

• Skilled at defusing high-stress situations and facilitating resolution to technical problems.

• Ability to multi-task in a fast-paced environment.

• Talented interpersonal abilities to build rapport with customers and teammates alike.

• Self-starter with a positive attitude.

• Strong sense of initiative and ownership over work.

• Exceptional follow-through skills.

• Ability to work effectively and complete assigned tasks with minimal supervision.

Qualifications

WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?

• Project Management Professional (PMP) certification.

• ITIL certification.

• Associate’s degree or higher.

• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.

• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.

• Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.

• Flexibility in your schedule to handle the occasional non-business hours tasks.

• An awareness of all our key IT services.

WHAT IS THE WORK ENVIRONMENT LIKE?

• Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require

• occasionally carrying or lifting equipment (10-50 pounds) if working on-site.

• Position may require hours that exceed normal working hours per day during peak periods; on-call hours may include nights or weekends.

• Position requires contact with others - in meetings, by phone or by email. Interactions focus on data collection, problem solving, needs analysis and technical work. Interactions are initiated in person or electronically.

WHY SHOULD YOU WORK HERE?

• Group benefits plans, including medical, dental, vision in US and health savings and dental in Canada, including retirement plans (401k and RRSP).

• We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you grow.

• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.

• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process. Please contact