HCM Service Assurance PM/Lead(IT Consultant 3)

About us:

Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader\:

Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations

Proactively manages the business/customer relationship.

Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.

Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests.

Oversees requirements analysis and documentation.

Coordinates use of MSV discretionary hours for enhancements.

Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.

Provides relevant OAKS HR/Payroll systems support status reports.

Communicates OAKS operational events, priorities, deadlines, and outages.

Studies and approves requests for enhancements to OAKS HR/Payroll system modules.

Leads capacity planning and pipeline management.

Reviews and approves production migrations.

Acts as an escalation point to resolve serious HR/Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader\:

Gives directions to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations.

Works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules.

Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution.

Helps resolve system issues and ensures that service level agreements are met.

Proactively identifies and implements service improvements in operational delivery processes.

Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR/Payroll Systems Services Leader\:

Manages or oversees multiple projects.

Monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders.

Provides relevant project status reports (e.g., executive, OAKS management, weekly updates).

Develops, implements, and enforces program and project policies and procedures.

Oversees project financials and vendor contract compliance.

Participates in review and approval of vendor estimates (e.g., level of effort).

Studies and approves project deliverables.

Coordinates business resource needs, capacity planning, and pipeline management.

Performs overall project scheduling coordination

Coordinates and supports business functional testing efforts.

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs. exp. in information systems analysis, design & operations; 18 mos. exp. in project/program management; 2 courses or 6 mos. exp. in budgeting.

-Or 12 mos. exp. as Information Technology Consultant 2, 64162.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Knowledge of:

Project Management

Application management/outsourcing experience

Computer Science

Skill in:

PeopleSoft Human Capital Management

Experience working with MS office 365 suite

Verbal and written communication skills in Large/complex organization

Timekeeping systems

Document Management Systems

Hiring and Learning Management Systems

Tier-One System Integrator firm providing PeopleSoft/Oracle professional services

Ability to:

Interface and resolve issues across all levels of an organization

Upgrade and/or application patch, bundle, or image experience

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

About Us:

The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT) is seeking an experienced and motivated professional to serve as the OAKS HCM Service Assurance PM/Lead (Information Technology Consultant 3) for the Ohio Administrative Management Systems (OAKS).