Information Technology Manager

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following\: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.

-Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following\: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following\: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

About the Division

The Information Systems Division (ISD) provides for the diverse technology needs of the department and Ohio’s aging network, supporting 25,000+ system users. Today’s approach to healthy aging is more holistic and connected than ever before. This means that our aging services platforms need to support a greater connected ecosystem where information and interoperability are essential for long-term success, person-centered care, and quality outcomes. Comprehensive platforms must connect the ecosystem to ensure that every part of the solution works together to create a positive, seamless experience, reducing manual work and advancing data analytics.

ISD’s objectives are:

Partner of Choice

Be an engaged and committed partner in defining, procuring, building, delivering, and managing aligned systems of support

Organizational Efficiency

Enable efficient functional capabilities through automation, mobile and collaborative toolsets, and user experience

Innovation

Continuously identify and incubate innovative solutions to contribute to the achievement of ODA's goals and advance ODA's mission.

Controls and Compliance

Model with standards, laws, regulations, policies, rules, and guidelines where feasible

Information Intelligence Proficiency Provide high-quality data integration and advanced analytics to enable better-informed decisions, problem-solving, and risk analysis.

ISD’s team members strive to master these personal attributes\:

Listening, verbal, and written communication skills with the ability to translate information into understandable terms to a variety of audiences.

Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal, and business skills; able to recognize and address areas needing improvement.

Motivated and competent to contribute appropriate time and effort to work needing attention.

Attentive to detail with focus on accurate and timely results.

Organized and able to prioritize tasks, responding effectively to competing needs.

About the Role

The information Technology Manager role will lead the IT Help Desk and infrastructure team's strategic and operational planning to ensure efficient and secure IT operations.

This role will:

Oversee the IT Help Desk and infrastructure team's strategic and operational planning, fostering innovation, project management, and resource optimation.

Analyze technology needs, develop and implement hardware/software solutions, conduct testing, and ensure ongoing system operations.

Schedule work assignments, set priorities, and direct the work of subordinate employees to maintain efficient operations.

Monitor and administer IT security, network, server, and endpoint activity, investigating and resolving system alerts and potential threats.

Respond to system alerts, fine-tune security event rules, escalate issues, and enhance service efficiency through process improvements and staff training.

To be successful, the ideal candidate will have:

Extensive IT Help Desk and Infrastructure Expertise

Proven Leadership & Project Management

Strong background in Security & Threat Analysis

Experience in Systems Administration & Maintenance

Proven ability in Process Improvement & Customer Service

For more in-depth job duties, please click here to view the position description.

About Us

The Ohio Department of Aging (ODA) is a cabinet-level agency within the executive branch of the Ohio state government. The director of ODA is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families. Through services, supports, and activities that cover a wide spectrum of issues, ODA strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.

ODA is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families. In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services. These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital caregiving role.

To promote the agency’s vision of Ohio – the best place to age in the nation, ODA actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within ODA.

Our core values are\:

Promote Independence - Provide resources that foster independence and autonomy throughout the lifespan.

Empower Communities - Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.

Challenge Ageism - Promote new perspectives of aging that challenge the traditional declinist narrative.

Advocate for Excellence - Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.

Engage in Innovation - Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.

To learn more about the Ohio Department of Aging and our programs visit our website.

Salary Information

Unless required by legislation or union contract, starting salary will be set at the lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments, longevity supplements after five years of eligible public service, and wellness incentives.

Background Check Information

The final Background check candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Classification\: Information Technology Manager 1

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.