Front Desk Receptionist

We are seeking a friendly, organized, and proactive Front Desk Receptionist to be the welcoming face of our rapidly growing clinic. This key role blends exceptional customer service with administrative support, including managing patient communications, scheduling treatments, coordinating follow-ups, and handling billing. You’ll also support our expanding sales and marketing efforts by responding to leads, educating prospective patients about our services, and helping convert inquiries into appointments. This is an excellent opportunity for a confident communicator with strong time management skills and a passion for patient care to grow alongside a thriving practice.

What You’ll Do:

Be the face of our clinic—greeting and guiding patients with professionalism and care

Answer phones and provide timely, friendly support to both new and returning patients

Respond to ad inquiries and leads via phone, text, or email to help convert interest into booked visits

Schedule treatments and follow-ups for services like hormone optimization, PRP therapy, shockwave therapy for ED, joint injections, and more

Educate patients about our regenerative medicine offerings and guide them through their care journey

Coordinate prescription refills and submit prior authorizations for medications

Track the patient journey, including treatment progress and follow-up timelines

Collect payments and handle billing accurately

Manage patient feedback and ensure every visit exceeds expectations

Support sales and marketing initiatives, including internal promotions and patient engagement

Collaborate with team members to enhance customer support services.

Qualifications

Previous experience as a medical receptionist or in a similar administrative role is preferred

A strong communicator with sales or marketing experience

Someone who thrives in a patient-centered environment

Energetic, compassionate, organized, and detail-oriented

Comfortable with technology and multitasking in a dynamic clinic setting

Experience with EMRs, Google Suite, task management software such as Dockhealth or Asana are recommended

Perks:

Employee pricing on all services and products

Be part of a collaborative, purpose-driven team

Opportunity to grow with an innovative clinic changing lives through regenerative care

About Us:

The How Clinic is a regenerative medicine and optimization practice helping people live longer, stronger, and better. Our services include hormone therapy, sexual health solutions, PRP and joint injections, shockwave therapy, and more. Our tagline says it all: You. Better.