Help Desk Support Specialist

Job Description

Company Description

What we do at Shaker matters. We help to connect people with jobs. A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That takes smarts and creativity. Ideas and innovation. That takes great people of many talents. And that is exactly what we have at Shaker. There’s so much we can accomplish together. Join us.Job Description

The primary role of the IT Help Desk Associate is to provide end user or remote assistance for issues with computer hardware and software, mobile devices, printers and basic networking. The associate works directly under the IT Director, aiding the IT Team with various tasks and requests. This role requires 4-5 days a week/in office.

Provide helpdesk support for local and remote employee users including executives and C- level employees.

Prioritize, reply, address, and resolve IT tickets and walk-ups through completion.

Respond to incidents in a prompt and professional manner.

Install, configure and support various types of hardware including desktops, laptops, monitors, printers, etc.

Assist in relocating IT equipment or workstations as needed.

Troubleshoot user and system issues across hardware and software, resolving routine problems and escalating advanced issues to senior team members when necessary.

Contribute to small-scale IT projects (e.g. new hardware rollouts, software implementations) by coordinating task schedules, communicating with users, and ensuring successful execution under supervision.

Occasionally travel offsite to IT supported offices or company owner’s homes.

Assist senior IT members with various projects as assigned.Qualifications

A strong understanding of standard corporate productivity suites - Microsoft Office products, Microsoft Teams, etc.

A strong understanding of client Operating Systems, specifically Windows 10/11 and Mac OS.

Basic knowledge of troubleshooting standards, hardware replacements, office and conference A/V equipment.

A good understanding of iOS and Android mobile device platforms.

A basic knowledge of Microsoft 365 Tenant Administration.

A basic knowledge of Active Directory, with the ability to perform basic user-account administration tasks.

A basic understanding of networking technologies such as: WiFi, TCP/IP - DNS, DHCP, FTP, SMTP, Subnets, etc.

Effective interpersonal communication and problem solving - using a high degree of patience and problem management techniques.

Strong organizational and time management skills with the ability to work independently.

The ability to lift items up to 50 pounds which is required in the handling of PC and Server hardware.

Associate’s Degree or Bachelor’s degree in a computer technology related program or equivalent certifications.

2+ years of experience of supporting end-users both in person and at remote locations.

Salary range: $52,000-$68,000. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible.

Additional Information

Rewards and Career Advantages

Within a culture defined by energy, fun, and talent, our team enjoys competitive pay, health and financial benefits, and the opportunity to work among innovative, friendly colleagues.

Our benefit package includes:

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Time off (PTO)

Parental Leave

Life Insurance

Disability, AD&D, Critical Illness Insurance

Pet Insurance

Pre-paid Legal Insurance

Technology Stipend

Commuter Benefits / Discounted Parking

Volunteer Time Off

Employee Assistance Program

Shaker Recruitment Marketing is an equal opportunity employer. Shaker RM evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

About Us

Shaker Recruitment Marketing is a family-owned recruitment advertising and marketing communications agency that has exceeded the expectations of clients since 1951. Strategically responding to change, we have created a legacy of success through excellence in creativity, service, relationship-building, employee/client retention, and agility. We offer best-in-class solutions for employer branding, media planning and buying, career site design and development, social media recommendations, and mobile solutions.

Full-time