Help Desk Analyst

Job Description

We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide comprehensive technical support and troubleshooting for a variety of devices and systems. The ideal candidate will bring expertise in resolving hardware and software issues while ensuring a seamless user experience.

Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.

• Troubleshoot and resolve problems with Android devices, Apple products, Mac computers, and related technologies.

• Assist in the configuration and deployment of new hardware and software systems.

• Maintain and update documentation for system configurations and troubleshooting processes.

• Coordinate with team members to ensure prompt resolution of user issues.

• Support and manage Citrix and Cisco technologies to maintain system functionality.

• Monitor and manage help desk tickets, ensuring timely responses and resolutions.

• Educate users on best practices for device and software usage.

• Collaborate with IT teams to improve overall system performance and reliability.• At least 1 year of experience in a help desk or technical support role.

• Proficiency in troubleshooting Android devices, Apple products, and Mac computers.

• Hands-on experience with Cisco and Citrix technologies.

• Strong knowledge of configuration management and system deployments.

• Excellent problem-solving and communication skills.

• Ability to document technical processes and solutions clearly.

• Familiarity with help desk ticketing systems and processes.