IT Intern

Job Description

Job Description

Title: IT Intern

Reports to: IT Manager

Summary: The IT Intern will assist the IT department in providing day-to-day technical support for software, hardware, and IT systems. This role involves helping maintain high system availability, supporting end users, and contributing to ongoing IT projects. The ideal candidate is a motivated problem-solver with strong communication skills and a desire to grow in the field of information technology.

Duties/Responsibilities include but are not limited to:

Respond to and resolve IT Tech requests in a timely manner

Install, maintain, and support computer hardware and software on various platforms (laptops, desktops, printers, etc.)

Assist with onboarding new users, including account creation and workstation setup

Help resolve password and user account issues

Setup/maintain peripheral devices needed by users (copiers, printers, scanners, etc.)

Learn the door access control system to add new users and maintain existing users

Provide on-going training and support to users

Training/Education/Experience:

Currently enrolled in a 2 or 4-year post-secondary IT program, a 1-year technical certificate program, or equivalent experience; CompTIA A+ certification preferred

Experience with Microsoft Office, Windows OS, and Windows Server environments

Familiarity with PC hardware, peripheral devices, and network printers

Expertise in barcode technology, including types, applications, integration, and troubleshooting for efficient inventory management and data tracking

Basic understanding of IT concepts such as Wi-Fi, ethernet, routers, security protocols, VoIP, and mobile devices

Competencies/Talents/Personal Attributes:

Self-motivated and eager to learn

Strong troubleshooting and problem-solving skills

Excellent customer service skills

Detail-oriented with strong organizational abilities

Ability to work through roadblocks in order to achieve one's own objective when relying on others for information

Effective communicator (verbal and written)

Comfortable collaborating across departments and working independently

Ability to adapt and think critically when faced with new challenges

Ready to be a team player

Accountabilities:

Ability to take on tasks as directed by the IT Team

Resolve User Tech requests timely (as a team)

Severe: Resolved within 4 hours

High: Resolved within 1 business day

Medium/Low: Resolved within 2 business days

Evidence of Success:

High user satisfaction and feedback

Timely completion of projects and support tickets

Demonstrated reliability and accountability within the team

Job Posted by ApplicantPro