Help Desk Support Specialist

Job Description

This bank is looking to bring on a group of Tech Support Agents to assist with their return to office plan.

Top Skills' Details

1. Phone support experience (Call center or help desk or others)

2. Tech support capabilities

3. Experience working with a ticketing tool for documentation would be ideal

Critical thinking, problem solving, go-getter attitude, friendly phone demeanor and strong communication.

The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. The agents will be able to get a chance to support all 250K internal employees at an enterprise size company.